In the News This Month
Greetings Everyone,
As part of the growing concerns with healthcare quality, organizations are focusing more on identifying and addressing disparities in the patient care they provide. Both our articles this month concentrate on providing organizations with information to assist with developing effective processes to provide equitable care for all patients.
Our feature article, “Delivering Meaningful Patient Education and Instructions,“ by Patricia Cook, Senior Consultant addresses some of the barriers healthcare workers potentially face when communicating education and instructions for patient post care, providing suggested strategies for overcoming these obstacles in order to implement an effective care plan.
Our second article discusses healthcare disparities as well, but taking things, a step farther by asking questions such as, “Are we being equitable with our healthcare?” “How do we know?” And, “Do we have the data to validate our answer?” Author, Chris Pratt, Senior Consultant and Accredited Provider Program Director provides a wealth of information on establishing effective and efficient data management processes that measure, analyze, initiate, and evaluate to sustain our health equity initiatives.
Thank you for taking the time to read our articles. We hope this information is helpful in assisting you with accreditation and regulatory compliance needs. If you have any suggestions for future topics or require our services, please reach out to us at info@courtemanche-assocs.com. Our team is always available and eager to assist you in any way we can.
Delivering Meaningful Patient Education and Instructions
The Author
Patricia Cook, B.S., R.Ph, HACP, GRCP
Pat Cook is a Senior Consultant at Courtemanche & Associates. She has four decades of healthcare administrative and regulatory experience where she served in multiple leadership positions including Drug Distribution Supervisor, Assistant Director of Pharmacy and Director of Pharmaceutical Care. Her experience with regulatory compliance, licensure and accreditation spans over 30 years and involved survey coordination and survey readiness and response across hospital, long term care, ambulatory care, behavioral health, and home care practice settings. Prior to joining the C&A team, Pat’s most recent healthcare experience was serving as System Vice President of Accreditation and Licensure for RWJ Barnabas Health. where Additionally, she also holds the following certifications, Six Sigma Green Belt, Certified Healthcare Accreditation Professional (HACP), and is a Master Trainer in TeamSTEPPS.
Using Data to Drive Your Healthcare Disparity Initiatives
The Authors
Christopher Pratt, MS, BSN, HACP
Chris Pratt is a Senior Consultant with Courtemanche and Associates with more than 33 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, DNV, Centers for Medicare and Medicaid Services (CMS), and other regulatory agencies and accrediting organizations. He assists organizations with post-survey activities, education, patient safety strategies, and quality improvement initiatives and has experience in various health care settings including acute care, behavioral health, and ambulatory care settings.
C&A is a division of SAYAS Alliance. Through our sister company Medical Resources Network, we also offer a range of legal nurse consulting services, including medical record review and analysis, medical chronologies, peer review, retention of medical experts, and adverse event and call center management. Learn more.
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