Meet Our Team
Meet our healthcare accreditation & regulatory compliance team – experts in the healthcare industry and collectively sharing more than 100 years of healthcare knowledge, wisdom & guidance.
Sandeep Goel
(Dual BS, MBA)
President & CEO
Sandeep Goel (President & CEO)
Sandeep Goel, President and CEO of Courtemanche & Associates, a division of SAYAS Alliance, Inc. has 30 years of global business leadership and quality management experience across multiple industries. Throughout his professional career, he has always fostered a data and information driven culture when making critical business decisions. This improved the accuracy and likelihood of a desired outcome in any legal, technical, or commercial situation. Also, over his career, Sandeep has led quality improvement programs focused on policies, standards, and processes. He has worked closely with many organizations to launch new products and services ensuring regulatory compliance. He has formed partnerships to increase industry awareness by sharing best practices through speaking events, webinars, and newsletter publications, and has been an active board member for a nationally recognized association that develops accreditation and certification guidelines.
Sandeep has dual undergraduate degrees in Biology and Engineering along with a minor degree in Psychology. In addition, he has an MBS from Carnegie Mellon University with concentrations in Strategy, Finance, Marketing, and Organizational Behavior.
Patricia Cook
(BS, R.PH, HACP-CMS)
Senior Consultant - Head of Consulting Services
Patricia Cook, BS, R.PH, HACP-CMS (Senior Consultant - Head of Consulting Services)
Pat Cook is a Senior Consultant and Head of Consulting Services at Courtemanche & Associates. Working in collaboration with the C&A Leaders, Pat manages Courtemanche & Associate’s business development initiatives and oversees the clinical delivery of services and support. With her extensive healthcare experience, Pat serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs.
A Registered Pharmacist, Pat has nearly four decades of healthcare administrative and regulatory experience with extensive knowledge in the requirements of The Joint Commission, DNV, and Centers for Medicare and Medicaid services including knowledge in their survey process, auditing approach and survey outcome determination. Her career in healthcare began within Pharmacy Services where she served in multiple leadership positions including Drug Distribution Supervisor, Assistant Director of Pharmacy and Director of Pharmaceutical Care. Her experience with regulatory compliance, licensure and accreditation spans over 25 years and involved survey coordination and survey readiness and response across hospital, long term care, ambulatory care, behavioral health, and home care practice settings. Prior to joining the C&A team, Pat’s most recent healthcare experience was serving as System Vice President of Accreditation and Licensure for RWJ Barnabas Health where she facilitated numerous successful Joint Commission surveys, Joint Commission Disease Specific Certification surveys, Centers for Medicare and Medicaid Services (CMS) surveys, CMS Transplant surveys and state licensing and complaint surveys across the enterprise in many healthcare settings including hospitals, long term care, ambulatory care, behavioral health and home care. In addition to her Accreditation and Licensure experience Pat also has extensive experience in Infection Control and Patient Experience. Utilizing the principles of continuous quality improvement, transparency and collaboration Pat has demonstrated skills in government relations, medical staff relations, leadership, and management development. From 2000 through 2003, Pat served on the Editorial Board for Aspen Publishers Pharmacy Department Compliance Manual.
Pat is a graduate of St. John’s University, Queens New York where she earned her bachelor’s degree in Pharmaceutical Sciences. She also holds the following certifications, Six Sigma Green Belt, Certified Healthcare Accreditation Professional (HACP), and is a Master Trainer in TeamSTEPPS.
Chris Pratt
(MS, BSN, HACP-CMS)
Senior Consultant & Accredited Provider Program Director
Chris Pratt, MS, BSN, HACP-CMS (Senior Consultant & Accredited Provider Program Director)
Chris Pratt is a Senior Consultant with Courtemanche and Associates with more than 33 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, DNV, Centers for Medicare and Medicaid Services (CMS), and other regulatory agencies and accrediting organizations. He assists organizations with post-survey activities, education, patient safety strategies, and quality improvement initiatives and has experience in various health care settings including acute care, behavioral health, and ambulatory care settings.
He retired from the military in 2016 with over 29 years of distinguished service as a U.S. Navy Nurse Corps Officer. Clinically, he is a licensed Registered Nurse with extensive experience in critical care, medical-surgical services, ambulatory care, staff development, nursing administration and quality.
Mr. Pratt’s vast Navy experiences included oversight of healthcare operations for both inpatient and ambulatory care settings, shipboard/overseas/operational nursing services, and facility/corporate staff development programs. He served as the Director for Navy Medicine Nursing Education and Education/Training Management Community providing guidance to over 60 specialty group members. He spearheaded the proposal and acquisition of an enterprise-wide Learning Management System Portal to centralize and standardize the assignment, delivery, documentation, and reliable reporting for over 63,000 employees.
Mr. Pratt graduated with a Bachelor of Science in Nursing degree from the University of South Carolina. Additionally, he earned a Master of Science in Educational Leadership from the University of Memphis in Tennessee where he was inducted into the Phi Kappa Phi Honor Society for academic achievement. He holds numerous awards and recognitions of military service. Mr. Pratt is trained in the use of Lean tools, project management and is a TeamSTEPPS instructor. He holds a certification through the CMS Healthcare Accreditation Certification Program (HACP).
Denise Smith
(RN, MS, CLNC, HACP-CMS)
Senior Consultant
Denise Smith, RN, MS, CLNC, HACP-CMS (Senior Consultant)
Denise Smith is a Senior Consultant with Courtemanche & Associates. In this role she is responsible for assessing healthcare organizational readiness for licensing, certification, accreditation, and regulatory compliance. She has extensive knowledge in the requirements of The Joint Commission, DNV, and Centers for Medicare and Medicaid services including knowledge in their survey process, auditing approach and survey outcome determination. She also has knowledge and experience in AAAHC and other regulatory and accreditation organizations. She assists organizations with survey preparation, educational needs, post survey activities, patient safety strategies and quality improvement initiatives. Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, in acute inpatient and outpatient care settings.
Clinically, Denise is a licensed Registered Nurse with an extensive background in Infection Prevention and Control for perioperative settings, sterile processing, and quality management. Additionally, she has served as a Certified Legal Nurse Consultant and has aided organizations for EMTALA, Medical-Surgical and Health Care Administration areas of concern.
An avid healthcare quality educator, she has served as adjunct faculty at Saint Elizabeth College in Morristown, NJ, where she focused on issues in healthcare management, technology, the environment, and strategic planning. In her Quality Improvement roles, she has assisted organizations with regulatory readiness, plans of correction, infection control, policy development and medical staff credentialing. Her insights and understanding of the regulations were instrumental in the development of tools and resources that enabled successful organizational adherence to regulatory standards.
As a Registered Nurse, Denise’s experience includes managing patient care settings and departments, such as Surgery, Endoscopy, Hemodialysis, Cardiac Cath Labs, Orthopedics, Med-Surg, and Sterile Processing, among others. She has also served on the Executive team as the Vice President of Patient Services. With her extensive healthcare experience, Denise serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs.
Denise is a graduate of Christ Hospital School of Nursing in Jersey City, NJ, the Jersey City State College in Jersey City, NJ where she earned a Bachelor of Science in Health Education and a Master of Science in Health Administration. She is a certified CMS Healthcare Accreditation Professional through CIHQ, and is a certified Legal Nurse Consultant. She is a member of the American Association of Legal Nurse Consultant, the National Alliance of Certified Legal Nurse Consultants and The Association for Professionals in Infection Control and Epidemiology (APIC).
Ronda Katzman
(BA)
Head of Operations
Ronda Katzman, BA (Head of Operations)
Ronda Katzman, Head of Operations at Courtemanche & Associates, is responsible for oversight and management for Finance, Budget Control, Asset Acquisition, Human Resources Management, Benefit Management, Employee Performance, and related organizational areas.
Ronda has extensive experience in business performance and operations management, implementing structures and systems to refine and maximize organizations for overall performance efficiency. She has served key roles in business and operations management in a variety of settings including property management, non-profit, independent education and small business consulting. Ronda received a Bachelor of Arts from the University of North Carolina at Charlotte and her Masters Studies in Business Management with University of Phoenix.
Ronda is based in Charlotte, NC.
Amy Goyer
(BA)
Business Enhancement & Education Coordinator
Amy Goyer, BA (Business Enhancement & Education Coordinator)
Amy Goyer, Business Enhancement & Education Coordinator at Courtemanche & Associates, processes expenses, works with AR & AP functions and fields calls from clients and vendors. Amy received a Bachelor of Arts in Sociology and Business. She has a background in retail management and teaching pre-school. She has also spent a bulk of her time performing volunteer work.
Amy is based in Charlotte, NC.
