March 2025 Newsletter

In the News This Month

Greetings Everyone,

Thank you for engaging with us each month. We appreciate all you do. Please reach out to us at info@courtemanche-assocs.com with any topics of interest you would like to see in our newsletters as your feedback is important to us.

This month our articles provide information and strategy tips for two hot topics regarding patient care and safety.

Our first essay, “Elevate Patient Care with Interpretation Services,” by Denise Smith, Head of Consulting and Senior Consultant, highlights the importance of providing interpretation services to reinforce quality patient care, and suggests five steps to incorporate a successful program.

Our second article, “Transporting Contaminated and Sterile Instrumentation Outside the Organization,” also written by Denise Smith emphasizes the importance of proper care and documentation when transferring soiled instrumentation out for cleaning or receiving sterile instruments back to the surgical unit. Learn necessary procedures to avoid the risk of infections occurring.

interpreter signing with deaf patient.

Feb 19 2025

Elevate Patient Care with Interpretive Services
Interpretative services in healthcare are crucial for ensuring clear, effective communication between healthcare providers and patients who speak different languages. These services help break down language barriers, which can significantly improve patient outcomes and satisfaction. Healthcare is one field where misunderstanding can literally be life or death. More than ...
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The Author

Denise Smith, RN, BS, MS, CLNC, HACP-CMS

Denise Smith is Head of Consulting & a Senior Consultant with Courtemanche & Associates. In this role she is responsible for assessing healthcare organizational readiness for licensing, certification, accreditation, and regulatory compliance. She has extensive knowledge in the requirements of The Joint Commission, DNV, and Centers for Medicare and Medicaid services including knowledge in their survey process, auditing approach and survey outcome determination. She also has knowledge and experience in AAAHC and other regulatory and accreditation organizations. She assists organizations with survey preparation, educational needs, post survey activities, patient safety strategies and quality improvement initiatives. Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, in acute inpatient and outpatient care settings.

Healthcare Accreditation & Regulatory Consultant Denise Smith
Leak proof container for transporting dirty surgical instruments

Feb 19 2025

Transporting Contaminated and Sterile Instrumentation Outside the Organization
Did you ever think about what needs to be done if you are transporting contaminated or sterile instrumentation from your organization to another location? It's not simply putting them in a box, putting them in the car, and sending them to another location. Transporting contaminated or sterile instruments outside ...
Read More

The Authors

Denise Smith, RN, BS, MS, CLNC, HACP-CMS

Denise Smith is Head of Consulting & a Senior Consultant with Courtemanche & Associates. In this role she is responsible for assessing healthcare organizational readiness for licensing, certification, accreditation, and regulatory compliance. She has extensive knowledge in the requirements of The Joint Commission, DNV, and Centers for Medicare and Medicaid services including knowledge in their survey process, auditing approach and survey outcome determination. She also has knowledge and experience in AAAHC and other regulatory and accreditation organizations. She assists organizations with survey preparation, educational needs, post survey activities, patient safety strategies and quality improvement initiatives. Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, in acute inpatient and outpatient care settings.

Healthcare Accreditation & Regulatory Consultant Denise Smith
Tri logos Sayas Alliance parent company and sub division companies.

C&A is a division of SAYAS Alliance. Through our sister company Medical Resources Network, we also offer a range of legal nurse consulting services, including medical record review and analysis, medical chronologies, peer review, retention of medical experts, and adverse event and call center management. Learn more.

Disclaimer: The information on this website is published in good faith for general information purposes only. This website does not make any warranties about the completeness, reliability and accuracy of this information.

The Joint Commission® is a registered trademark of Joint Commission on Accreditation of Healthcare Organizations. Courtemanche & Associates has no affiliation with this entity.

Courtemanche & Associates | (704)-573-4535 | Email: info@courtemanche-assocs.com

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