C_APPS
Management of Complaints and Grievances
Tools and Resources to Support Established Processes in Place to Identify and Address Patient Complaints and Grievances
C_APPS
Management of Complaints and Grievances
Overview
Just as patients have reasonable expectations about the care and services they receive, regulators and accreditors expect appropriate actions to address concerns in a timely, reasonable and consistent manner. September C_APPS focuses on Patient Rights and the Management of Complaints and Grievances. When concerns arise, organizations need to have established processes in place to identify complaints and grievances, with immediate actions to take. Hospitals must inform patients, and or their representatives of their internal process to handle complaints and grievances, including providing a phone number and address for notifying the state agency, whether they inform the hospital first or not.
Your ability to manage complaints effectively reduces the presence of grievances and places your organization in a proactive status whenever concerns arise.
Tools & Resources
Tools and Resources to Support Established Processes in Place to Identify and Address Patient Complaints and Grievances
Process
A Process to Manage Patient Complaints and Grievances
Complaint Log
A Complaint Log to Manage Issues and Follow-Up
Sample Response Letter
A Sample Response Letter for Patients
Sample Resolution Letter
A Sample Resolution Letter for Patients
Sample Legal Letter
A Sample Letter When Matters Need to Be Referred to Claims, Legal or Insurers
About C_APPS
Meet the Developer of C_APPS
As a company Courtemanche & Associates has one mission, to improve healthcare. We hone our skills and talents to assist organizations in their transformation to become the best they can be. Our healthcare accreditation & regulatory compliance team of consultants are selected for their personal and professional dedication to healthcare as well as the genius they share. Collectively sharing more than two centuries of healthcare knowledge, wisdom & guidance with extensive experience in a variety of healthcare positions and settings.
Whatever you need to achieve your goals, C&A’s expert consulting team is prepared to partner with you.
What is C_APPS?
C_APPS is an Exclusive Membership Service resource developed by Courtemanche & Associates that provides monthly offerings of regulatory and accreditation tools, resources, tracers, policy checklists or other key aids to facilitate ongoing success with changing expectations.
